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000-926 Exam

IBM Certified Deployment Professional-Maximo V6 ITSM

Exam Number/Code : 000-926
Exam Name : IBM Certified Deployment Professional-Maximo V6 ITSM
Questions and Answers : *** Q&As.
Update Time: 2011-10-24
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Exam : IBM 000-926
Title : IBM Certified Deployment Professional-Maximo V6 ITSM

1. What provides the ability for Service Technicians to record time when resolving tickets?
A. Costs
B. Activities
C. Solutions
D. Budgeting
E. Service Requests
Answer: B

2. Gander Lumber Company uses Maximo for IT Asset Management. What functionality can be used to create new IT assets?
A. Maximo Discovery
B. Purchasing
C. Authorized Asset Loader
D. Release Manager
Answer: B

3. What applications are set at the organization level?
A. Calendars, Locations, Currency
B. Assets, Invoices, Job Plans, Inventory
C. Companies, Labor, Chart of Accounts
D. Purchase Contracts, Tickets, Workflow, Warranty Contracts
Answer: C

4. The IT Manager at BMI company feels that communication with end users is a crucial part of the overall IT experience. He wants the solution for every incident to be emailed to the affected user when the Incident is resolved.
How is this achieved in Maximo?
A. Write a custom class for it.
B. This is standard functionality.
C. Build a workflow to email the end user.
D. Use a Communication Template and escalation.
Answer: D

5. What Maximo application is used to manage the resolution of the root cause of a recurring network issue?
A. Incident
B. Change
C. Release
D. Problem
E. Service Request
Answer: D